Recommended Sync Settings
To avoid any sync related issue and for successful completion of data sync or config sync, it is recommended to check your environment and change the default values of the following settings under Module: ServiceMax iPad Client, Sub Module: Synchronization. For information about the settings name and details, see Settings Library.
Settings
Default Value
Recommended Value
SET011
70
Set the default value to < 70, if there are any Salesforce governor limit issues during data sync.
SET025
70
To avoid config sync failure, set the default value to < 70, if there are any Salesforce governor limit issues.
SET016
False
Set the value to True, for field-level conflict resolution.
SET019
None
Set the value to Smart sync only if the SFMs have lesser fields to be updated on a record.
SFMs with larger files like service reports, source object updates are recommended to be synced manually than syncing it through smart sync to avoid failure of sync. Set the value to None in such a scenario.
SET014
False
Set this value to True and provide access to only the required objects/records. This is to ensure that sync downloads accessible data only.
SET022
False
Recommended to set it to False except for any specific use case where Pricebook needs to be updated regularly.
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