Product History and Records
Product History option is used to view historical information of resolved problems that were reported previously with the same installed product.
To check product history:
• Enable Show Product History option in the View Process configuration to view the history in Work Order View Process.
• The work orders displayed are associated with the current Work Order’s Component, created before the current work order, and are in Closed state.
• By default, work orders downloaded to the application that matches all these criteria are listed in chronological order with Service Date, Work Order Number, and Problem Description.
• You can tap the Include Online link to view all the matching historical work orders from the server.
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To use the Include Online link, you need internet connectivity. You cannot view any other details of these work orders or download the records from the server to the app.
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