Field Service Application > FSA for Administrators > Sync Management > Running Initial Sync
Running Initial Sync
Initial sync refers to complete synchronization performed when you sign in to the app for the first time after installation or when you sign in as a different user.
Following are the key points to remember during the Initial sync process:
• Initial Sync erases all the locally stored data including configuration information and downloads the data again.
• It is recommended to perform the initial sync when connected to Wi-Fi or with a stable cellular signal.
• Initial Sync cannot be canceled once started.
• The app should not be minimized when the initial sync is in progress.
• If for some reason the app is closed during initial sync, re-launch the app to restart the initial sync.
The following table explains the sequence and data downloaded during Initial Sync.
Step
Data Downloaded
1 - 18
Processing configurationThe following attributes are downloaded during step 1 to 18:- All the labels and messages used in the application, in the logged-in user’s language- All SFM configurations including SFM page layouts- Fields and other details of all the relevant objects such as Work Order, Work Detailwith the values of each picklist field in these objects
24-25
Syncing PricebooksThe product pricing data is downloaded in step 24 and 25
26-28
Syncing Data TablesThe following attributes are downloaded during step 26 to 28:-Record Id’s of events and their related records along with their child records-Record Id’s of records not related to events-Complete records for all the record id’s downloaded in the previous stages
28-31
Finalizing configurationAll the downloaded configuration and data are saved in the database
To understand more on the scope of data to be downloaded see Define the scope of data to be downloaded.
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