Key Features
The key functionalities of the Engage app are:
• Connect with the service process
◦ View and manage appointments
◦ Request technician visit
◦ View asset service history
◦ Receive real-time notification
◦ Notification Inbox
◦ Notification message enhancements
◦ Asset spotlight widgets
• Receive remote support
◦ Access embedded Zinc Hotline for expert guidance
◦ Access product manuals and FAQs
◦ Location-based Chat
• Improve the asset data quality
◦ View asset information
◦ Request asset data update
◦ Give nicknames to assets
◦ Asset search nearby places
◦ Location view configuration
• App Support
◦ Over-the-air (OTA) Bug Fix support