Scenario / Issue
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Solution
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Scheduled SFM Process is not executed automatically at the scheduled time.
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Ensure that the SCON Scheduler is available and is running.
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Some SFM Transactions are not listed for selection when configuring Scheduled SFM Process.
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Check if the SFM Transactions are of the supported type (source to target and standalone edit).Ensure that the SFM Transactions have qualifying criteria for the header object.
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No email notification is received, though the Scheduled SFM Process is executed.
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Ensure the following: - The email Id of the Salesforce user configured to receive notifications is valid and active. - The Access level to Send Email in your Salesforce Org is set to All email option under Salesforce Setup > Email Administration > Deliverability.
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ServiceMax Job record is not created capturing the execution status of Scheduled SFM Process, though the process is executed.
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Check if Enable logging is checked in the Scheduled SFM Process definition.
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