Resources > Troubleshooting Tips > Troubleshooting: Scheduled SFM
Troubleshooting: Scheduled SFM
Scenario / Issue
Solution
Scheduled SFM Process is not executed automatically at the scheduled time.
Ensure that the SCON Scheduler is available and is running.
Some SFM Transactions are not listed for selection when configuring Scheduled SFM Process.
Check if the SFM Transactions are of the supported type (source to target and standalone edit).Ensure that the SFM Transactions have qualifying criteria for the header object.
No email notification is received, though the Scheduled SFM Process is executed.
Ensure the following: - The email Id of the Salesforce user configured to receive notifications is valid and active. - The Access level to Send Email in your Salesforce Org is set to All email option under Salesforce Setup > Email Administration > Deliverability.
ServiceMax Job record is not created capturing the execution status of Scheduled SFM Process, though the process is executed.
Check if Enable logging is checked in the Scheduled SFM Process definition.
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