Skills
Skill record defines the expertise required during service delivery. For example, a Computer Telephone Integration (CTI) product company may define Network Assessment, CISCO router setup as various skills. Skill definition is used in service team definition and can be used when assigning a Work Order to a service team or technician considering their skill levels.
To view the Skills page, go to > > > .
Access and Permissions
The following table lists the permissions required to perform various actions in the Skills tab:
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Actions
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User Permissions Needed
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To view the Skills tab
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"Read" on Skills
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To create or clone Skills
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"Create" on Skills
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To change Skills
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"Edit" on Skills
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To delete Skills
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"Delete" on Skills
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When you are deleting a skill, you will not be warned if it is used in a related record. Since Skills are related to other ServiceMax records such as service team, review and ensure the skill record is not used in any related records.
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Skills Fields
The following table lists the details about various Skills fields:
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Field
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Description
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Skill Name
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Name of the Skill. You must be specific and granular when naming a Skill. For example, instead of DSL Installation, you can enter DSL <Model> Installation.
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Description
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Detailed description of the Skill.
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Active
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Indicates if this Skill is currently active and available for use.
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Skill Category
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Indicates the type of Skill. This helps in grouping similar types of Skills for reporting purposes. Your system admin is responsible for configuring this list based on your organization’s requirements.
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Skill Area
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Indicates where this Skill is applicable, in the field or depot or both.
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Skill Level - Low
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Benchmark for the minimum level of proficiency for this Skill.
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Skill Level - Medium
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Benchmark for the average level of proficiency for this Skill.
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Skill Level - High
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Benchmark for the maximum level of proficiency for this Skill.
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