Service Flow Manager
Service Flow Manager (SFM) refers to a group of powerful and highly configurable features in ServiceMax, which serves as the de-facto platform for both online as well as mobile applications in the ServiceMax suite. Each of these features is realized using a designer and a delivery engine.
Following are the key features in this group:
• SFM Transaction Manager: Comprises the SFM Transaction, Docs Designer, and the HTML5-based SFM Delivery Engine. It is also referred to as SFM. This helps define various service flows based on business requirements. Supporting SFM configurations include expressions, maps, data validation rules, formulas, page layouts, and smart document templates.
• SFM Wizard: Comprises the SFM Wizard Designer and the SFM Wizard Delivery. This enables the grouping of related service flows as steps in a wizard. The wizard and the steps facilitate the guided execution of service flow based on business context.
• SFM Search: Comprises the SFM Search Designer and HTML5-based SFM Search Delivery. This facilitates the definition of multi-object searches in one screen, with options to configure search fields, search result fields, sort order, and pre-filters.
• Data Lookup Rules: Comprises the Data Lookup Rules configuration and the delivery using Data Lookup Rules Engine. This provides a powerful, generic, and configurable mechanism to match fields of any two objects and apply a configurable field map from matched object to the target object.