Mobile Apps and Connected Field Service
Mobile applications built for field service remove the clipboard from the technician’s hands, replacing it with a superior solution in terms of efficiency and utility.
ServiceMax includes several mobile applications catering to a variety of devices and platforms such as Windows laptops, iPad, iPhones, and Android phones. These augment the usability of the ServiceMax application for field technicians by providing access to required data and key features, without requiring continuous internet connectivity. All of these applications support Single Sign-On (SSO) and OAuth 2.0 to ensure seamless, secure access.
Availability of key product features such as SFM transactions, SFM Wizards, SFM Search, and Smart Documents in mobile apps, with UI and functionality very similar to the online application, results in a consistent user experience. Support for advanced data validation during data entry ensures the same levels of data integrity as in the web, even when there is no connectivity.
Powerful synchronization options provide technicians with up-to-date data at their fingertips.
Smart, connected products create the possibility for entirely new offerings, where the outcome is what the customer buys, and not the physical product. ServiceMax Connected Field Service solution makes flawless, profitable service a reality by connecting smart products to the leading field service software - fundamentally transforming your ability to deliver more proactive, intelligent service and introduce an outcome-based service model. This is done with a two-pronged approach:
• By providing visibility into what products are installed, where they are installed, the operating conditions, and the usage levels using the purpose-built mobile app ProductIQ - Allows you to maximize your service potential and gives you a competitive advantage.
• By harnessing the power of IoT (Internet of Things), the smart, connected service system knows immediately when something has failed or is about to fail, and automatically dispatches the necessary technician and parts to repair the machine - Allows you to deliver flawless, proactive service to your customers.
These solutions provide deeper insights into how products are operating in the field, which helps you to move beyond a product-centric business model to an outcome-based service model.