Known Issues/Limitations: Mobile App Configuration
This section lists the common known issues/limitations of mobile apps.
Some data updates made in online are not synced back to mobile
This can happen in the following scenario:
1. The last data sync time is 9:00 AM
2. New Work Detail records are created in mobile in offline mode at 9:10 AM
3. Parent Work Order record of above Work Detail records is updated in mobile 9:20 AM
4. The Work Order record is updated online at 9:30 AM
5. Data sync started from mobile at 9:40 AM; during this sync, when locally created Work Detail records are inserted in online, their parent Work Order record is updated by a trigger. If the sync conflict resolution option is Ask User, the user must be prompted to resolve the conflict, but mobile updates override the online updates. Even if the sync conflict resolution option is Online Takes Precedence, mobile updates override the online updates. The solution to the above is to avoid the customization mentioned above (trigger).
Fields set to null in the mobile app are rolled back to online values after sync
By default, changes to a field value are synced to online only if the new value is non-null. For the iPad app alone, this can be addressed by using the Advanced Sync Conflict Handling feature.
Attachments cannot be downloaded for records not related to events
This is not specific to attachments. This is true for any object for which Advanced Download Criteria configuration is done. This is by design and there is no workaround.