Features with No Change in Behavior
Features with no change in behavior from previous releases:
• Features that auto-populate Case information based on business rules – apply CRUD, FLS, and Sharing Settings always:
◦ Auto Entitlement
◦ SLA Clock
• Features that auto-populate Work Order information based on business rules – apply CRUD, FLS, and Sharing Settings always:
◦ Auto Entitlement
◦ SLA Clocks
◦ MTTS
◦ Primary Territory matching
◦ Preferred Technician calculation
◦ Dispatch Process matching
• SFM wizard delivery screen applies CRUD, FLS, and Sharing Settings always
• SFM search delivery screen applies CRUD, FLS, and Sharing Settings always
• Inventory Engine applies CRUD, FLS, and Sharing Settings always
• Mobile apps apply these settings based on existing settings under module ServiceMax iPad Client and submodule Synchronization: SET008 (global) and SET014 (group).