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Question
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Answer
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How can Attachments be enabled for mobile apps?
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• Define Advanced Download Criteria for Attachments (see Figure titled ‘Mobile Advanced Download Criteria for Attachments’), matching the Parent ID to the IDs of each required object such as Work Order, Parts Order, and so on.
• Enable Attachment option in Advanced Options tab in SFM Designer for each required SFM transaction.
• Do a Reset App, or Configuration Sync followed by Data Sync after the above updates.
The above configurations are required for downloading and displaying Smart Docs (service reports, finalized and synchronized to server, and converted from HTML to PDF and attached to the parent record) also.
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Can Attachments be downloaded for objects other than Work Order?
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Yes, it is possible to download attachments for objects other than Work Order, through Advanced Download Criteria configuration where Parent Id of Attachment can be mapped to the Id of the required object. However, these other object records must be associated with events in the event window, in order for attachments to be downloaded.
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How can Attachments be downloaded for Download Criteria records?
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This is not possible, as Attachments are to be configured in Advanced Download Criteria tab, and these configurations are applied in the context of records related to events only.
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