Configuring Zinc Hotline Summaries
This section contains information about configuring Zinc hotline summaries. If the Zinc hotline summaries are enabled, the Zinc administrators can activate AI-powered summaries for hotlines in Zinc.
If you do not enable Hotline Summaries, Zinc administrators cannot enable summary generation for the end users.
To enable Zinc Hotline Summaries:
1. Navigate to Zinc Hotline Summaries in ServiceMax AI Console page.
The Zinc Hotline Summaries page is displayed.
2. Select the toggle button in the Enable Hotline Summaries section.
3. Click Save.