Enabling Service Flow Manager
You can enable the Service Flow Manager feature to allow ServiceMax AI to execute SFM transactions for applicable users. When enabled, the agent can perform supported create or update operations using the SFMs you have selected and made accessible.
To enable service flow manager, perform the following steps.
1. Navigate to ServiceMax Setup > ServiceMax AI > ServiceMax AI Console.
The ServiceMax AI Console is launched.
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You can also log in to the ServiceMax AI console directly at https://console.servicemax.io/ai with your Salesforce org credentials.
2. Navigate to ServiceMax AI > AI Agents > Service Flow Manager.
The Service Flow Manager page is displayed.
3. Select the toggle button in the Enable Service Flow Manager section.
The button indicates Enabled.
4. Click Save.
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