Service Modules > ServiceMax AI > ServiceMax AI for Administrators > ServiceMax AI Agents Overview > Knowledge Access Agent Configuration > Enabling Knowledge Access
Enabling Knowledge Access
You enable Knowledge Access to make relevant documents available to ServiceMax AI. This ensures the AI returns accurate, product‑specific information when users ask questions.
To enable knowledge access, perform the following steps.
1. Navigate to ServiceMax Setup > ServiceMax AI > ServiceMax AI Console.
The ServiceMax AI Console is launched.
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You can also log in to the ServiceMax AI console directly at https://console.servicemax.io/ai with your Salesforce org credentials.
2. Navigate to ServiceMax AI > AI Agents > Knowledge Access.
The Knowledge Access page is displayed.
3. Select the toggle button in the Enable Knowledge Access section.
The button indicates Enabled.
4. Click Save.
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