Service Modules > ServiceMax AI > ServiceMax AI for Administrators > Configuring Service Flow Automation for Automated AI Actions > Field Sets Configuration for SFA AI Action Triggers
Field Sets Configuration for SFA AI Action Triggers
Service Flow Automation (SFA) uses AI to automate workflows based on changes to specific fields. To ensure AI actions trigger only when relevant data changes, each supported object includes a dedicated Field Set such as SFA AI Action Fields. This Field Set defines which field changes initiate these actions. By default, these Field Sets contain a minimal set of fields to prevent excessive triggering, but admins can customize them to align with specific business needs. This configuration minimizes unnecessary executions and enhances overall performance.
Default Fields in SFA AI Action Field Sets:
Object
Default Fields in Field Set
Work Order
Order Status, Technician, Service Team
Installed Product
Status
Location
Service Engineer
Case
Status, Case Owner
For more information about creating field sets, see Create and Edit Field Sets.
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