Asset 360 Engage > Admin Guide > Global Settings > Translations > Creating a Message
Creating a Message
You can create messages for Push Notification only.
To create a message:
1. Navigate to Engage Setup Home > Global Settings > Translations.
2. Click the Language dropdown menu.
3. Select the language.
4. Click the Message Type dropdown menu.
5. Select the Push Notification Messages. The New Message button appears.
6. Click New Message. The New Default Message window appears.
7. Provide the following details.
Fields
Description
Fields marked with * are mandatory.
Object Context*
• Click Select an Option.
• Select an option from the dropdown menu
◦ Customer Request
◦ Salesforce Event
◦ ServiceMax Event
◦ Work Order
Message Key*
Enter the message key.
Description
Enter a description.
Title*
Enter the title for the message. this appears as the heading in the notification text.
Message*
• Enter the text to display in the notification.
• Click the Insert field icon. An Insert Field window is displayed.
• Select the object to view the fields. Refer to the following table for the objects and their fields.
Object Context
Fields
Customer Request
Asset/Product Name
Customer Request Number
Status
Salesforce Event
Appointment Start Date
Appointment End date
ServiceMax Event
Appointment Start Date
Appointment End date
Status
Work Order
Asset/Product Name
Purpose of Visit
Work Order Number
• Select a field to insert.
8. Click Save to save the message.
Was this helpful?