Configuring Messages
The Notification Messages has a Message Key used in configured Flow to call the message text. It also calls the translations if required to receive the message in a different language.
You can update the flow with a new key if required. To edit the flows:
1. Navigate to Salesforce Setup > PLATFORM TOOLS > Process Automation > Flows
2. Click the flow to edit. For example, Engage - Push notification for Customer Request flow is used.
3. Turn on Auto-Layout
4. Update one of the following messages from the flow
◦ Notifcation_message_for_Installed_Product_Insert
◦ Notifcation_message_for_Installed_Product_Update
5. Navigate to Manager > ELEMENTS > Assignments
6. Click Notifcation_message_for_Installed_Product_Insert to edit
7. Modify the Value field with the required value
8. Click Done
9. Repeat steps 1 through 8 for each of the flows used for notification
Flow Templates and Purpose
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Flow Label
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Description
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Engage - Push notification for Appointment
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Use this flow template to configure notifications for the appointment based on changes to the SFDC Event record.
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Engage - Push notification for Appointment using SVMX Event
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Use this flow template to configure notifications for the appointment based on changes to the SVMX Event record.
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Engage - Push notification for Customer Request
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Use this flow template to configure notifications for the appointment based on changes to the ServiceMax Customer Request record.
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Engage - Push notification for Work Order
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Use this flow template to configure notifications for the appointment based on changes to the ServiceMax Work Order record.
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For Engage users to see the Appointments (SFDC Events) in the Mobile App, the event must be set to Public, either manually or through an additional Flow.
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