Reports

The list of reports in ServiceMax Asset 360 leverages the standard Salesforce functionality. This section provides a list of reports to examine your data and is categorized into different modules. The report types of the respective reports are also tabulated.

Report Name	Modules and Process Flows	Description	Report Type
Interactive Overrule Rate	Warranty and Entitlement	View Work Orders and the ratio of manual vs. auto entitlement.	Work Orders with Entitlement History
Paid vs. Covered WO	Warranty and Entitlement	Review the ratio of Paid vs. Covered Work Orders. Displays the percentage of Work Orders covered per month and total.	Work Orders - A360
Last Consumed Date	Parts Consumption	View Product Items and the longest time since they were last consumed.	Product Items
Loaner Tracking	Loaner Management	Review Assets that are being loaned. Displays Rental Start and End Dates.	Assets
New Work Orders by Work Type	Work Order Management	Review Work Orders with a status of New and grouped by Work Type.	Work Orders
Shipment Backlog	Advanced Exchange	Review shipments within the last 7 days that are not shipped or delivered.	Shipments
Complete Time from Start to Finish	Work Order Management Depot Repair	View Work Orders and the average time between Created and Completed Dates.	Work Orders
Time in Stage	Work Order Management	View Work Orders with average times spent in Response Time, Completion, and Closure and grouped by Work Type.	Work Orders with Milestones
This Week’s Returns	Depot Repair	Review Return Orders that were created this week.	Return Orders with Return Order Lines
Pending Returns	Depot Repair	Review Return Orders that have a status of Draft or Submitted.	Return Orders with Return Order Lines
Today’s Returns	Depot Repair	Review Return Orders created today.	Return Orders with Return Order Lines
Time Spent in Depot (by Product)	Depot Repair	Review Depot Work Orders with average times spent in depot repair locations.	Work Orders
Today’s Product Requests	Depot Repair Loaner Management Advanced Exchange	Review Product Requests that were created today.	Work Orders
This Week’s Product Requests	Depot Repair Loaner Management Advanced Exchange	Review Product Requests that were created this week.	Work Orders
Work Orders by Owner	Work Order Management	View Work Orders grouped by Owner and record type.	Work Orders
Work Orders by Technicians	Work Order Management	View Work Orders by Service Appointment and Service Resource	Work Orders

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