Asset 360 Suite > Asset 360 for End Users > Assets > Creating Entitlements
Creating Entitlements
This section explains the steps to create an interactive entitlement for the assets.
To create an entitlement for the asset:
1. Launch the asset for which you want to create the entitlement.
2. Navigate to either of the following sections. The New Entitlement pop-up is displayed.
◦ From the Entitlements box drop-down, click New.
◦ From the Entitlements box, click View All > New.
3. Provide the details as explained in the following table.
Field Name
Field Description
Fields marked with * are mandatory.
Entitlement Information
Entitlement Name*
Enter an entitlement name.
Account Name*
This field is auto-populated with the account that is already linked with the asset.
* 
• You can remove the existing account name and select another account from the available list.
• Click New Account to create a new account.
Asset Name
This field is auto-populated with the asset from which the warranty is created.
* 
• You can remove the existing asset and select another asset from the available list.
• Click New Asset to create a new asset.
Type
Select an entitlement type from the drop-down list. The available options are:
• Phone Support: to get the entitlement for phone support
• Web Support: to get the entitlement for web support
Service Contract
Select a service contract from the available list.
Contract Line Item
Select a service contract line item from the available list.
Per Incident
Select this checkbox to allow this entitlement for every incident.
Cases per Entitlement
Enter a numerical value for the allowed cases per each entitlement.
Status
The default status is Inactive.
End Date
Use the calendar to choose an end date on which the entitlement ends.
Start Date
Use the calendar to choose a start date from which the entitlement is effective.
* 
• If a contract line exists, the start date and end date must be within the start date and end date of the contract line. Else, an error is displayed.
• If a contract line does not exist and entitled services exists, the start date and end date must be within the start date and end date of the entitled service. Else, an error is displayed.
Business Hours
Select the business hours from the available list.
Entitlement Process
Select an entitlement process from the available list.
Remaining Cases
Enter a numerical value for the allowed remaining cases for the entitlement.
4. Click Save. The entitlement is created for the asset and is displayed under the Entitlements section.
* 
One asset should match only one service contract line in a contract. One asset can have multiple contract lines matching from different contracts. This is because all the contract lines are displayed with contract names and not contract lines.
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