Asset 360 Suite > Asset 360 for End Users > Service Contract Plans > Entitled Service Plans > Creating Entitled Service Plans
Creating Entitled Service Plans
Perform the following steps to create an Entitled Service Plan.
1. Launch the Service Contract Plan for which you want to create the Entitled Service Plan.
2. From the Entitled Service Plans tab, click New Entitled Service Plan.
3. ​Provide the details for the fields as described in the following table.
Field Name
Field Description
Fields marked with * are mandatory fields.
Entitled Service Plan Name
Enter a title for the entitled service plan.
This value is mapped to the Entitled Service Name field on an Entitled Service created as part of the SCON.
Service Contract Plan
This field is pre-populated from the Service Contract Plan for which you want to create the entitled service.
Entitled Service Product*
Search and select the service product from the list.
Contract Line Item Plan
Search and select a Contract Line Item Plan for which the price is defined.
Leaving the Contract Line Item Plan field blank associates the Entitled Service Plan to the Service Contract Plan header record directly.
Entitled Service Duration
Provide a duration for which the entitled service is valid.
* 
This duration must be within the CLI or Contract duration.
Entitled Service Unit of Time
Select the unit of time for which the service duration is valid.
Operating Hours
Provide the operating hours included in the entitled service plan.
Service Thresholds: The value in the Service Units field displays other related fields dynamically to provide more inputs.
Service Units
Select a threshold unit from the available list. Asset 360 supports the following types of service thresholds:
• Visits
• Hours
• Credits
• Amount
Total Service Units
Enter a numeric value for the total number of allowed units in the Entitled Service Plan. Depending on the value selected for the Service Unit field, this field populates Total Service Visits, Hours, Amount, or Credits.
* 
• If you select Visit as the Service Unit, you get the Total Service Visits on the Service Contract's Entitled Service that is created from this Entitled Service Plan. Every time the Entitlement engine runs, it consumes the total count. For each run, the visit count decreases by 1.
• If you change the Entitled Services on the Service Contract, the Visit count is decreased by 1 for the current selection and is increased by 1 for the previous selection. The decrement or increment count for the Visit is displayed in the Service Coverage wizard or the Interactive Entitlement screen.
Display Alert When Threshold Unit Reaches
Enter a numeric value within the Total Service Unit count.
This value is mapped to the Entitled Services created from this ES Plan on a generated Service Contract.
Once this value is reached on the SCON, the alert message is displayed for the remaining units.
Entitlement Processes: The Entitlement Engine looks for Entitled Service. Then, it populates the corresponding SLA for the respective Object so that Milestones are triggered.
Case Entitlement Process
Select a case entitlement process from the available list. This value is mapped to Entitled Services created as part of the SCON generated from this Plan. On that Entitled Service, the Case SLA record is created based on your selection.
Work Order Entitlement Process
Select a work order entitlement process from the available list. This value is mapped to Entitled Services created as part of the SCON generated from this Plan. On that Entitled Service, the Work Order SLA is created based on your selection.
4. Click Save. A confirmation message is displayed after successful validation. Alternatively, click Save and New to save the current record and create another Entitled Service Plan record.
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