PTC Orbit for End Users > Get Oriented with the PTC Orbit Application > Dashboards > Maintenance Performance Dashboard > Header KPI Cards
Header KPI Cards
Reference for the five out-of-the-box KPI cards displayed at the top of the Maintenance Performance Dashboard.
KPI Card Definitions
Every KPI card displays the dashboard's default 12-month timeframe and any filters applied through the AI—driven dashboard filters. The Work Order data set considered by each card is restricted to work orders whose Completed Date/Time falls within the configured timescale.
KPI Card
Description and Calculation
Source Objects
Aggregation
Total Completed Service Count
Displays the count of all work orders that have a Completed Date/Time populated within the configured timescale, across all order types. The card honors the default filter, and any AI filters applied to the dashboard.
Work Order
Sum across filtered assets and work orders
Unplanned Service Count
Displays the count of unplanned (reactive) work orders for the configured asset grouping and timeline. Only work orders where Is PM Work Order is equal to FALSE are included. If no reactive work orders exist, the card displays 0. The card honors the default filter, and any AI filters applied to the dashboard.
Work Order
Sum across filtered assets and work orders
Planned Service Count
Displays the count of planned (preventive maintenance) work orders for the configured asset grouping and timeline. Only work orders where Is PM Work Order is equal to TRUE are included. If no planned work orders exist, the card displays 0. The card honors the default filter, and any AI filters applied to the dashboard.
Work Order
Sum across filtered assets and work orders
Mean Time to Repair
Displays the average Time to Repair across reactive work orders within the dashboard's timescale and filters. The value is calculated as the average of the Time to Repair calculated field on the Work Order object (Completed Date minus Created Date on each work order).
Work Order
Average across filtered assets
Overall Maintenance Score
Displays the average of the out-of-the-box Maintenance Score on the Asset object, rolled up across the assets that match the applied filters. The Maintenance Score is the Maintenance Effectiveness Score calculated on each Asset record.
Asset
Average across filtered assets
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