I Cannot Use the Floating License
Start by checking that Modeler is set up to use the floating license.
To Check That You Are Set Up to Use a Floating License:
1. Start License Manager.
To start License Manager under Windows 10, Windows Server 2016 or Windows Server 2019:
◦ On the Windows Start menu,, click > .
2. On the Windchill Modeler License Manager dialog box, click either Manage License settings for Yourself or Manage default license settings for New Users.
3. Click Options.
4. Confirm that the Name of License Server option is selected, and the correct server name is specified in the text box.
5. Close License Manager.
If Modeler cannot connect to the server on which the floating license resides, this problem must be resolved.
If you can connect to the server, check that the Windchill Modeler License Server service is running on the server.
To Check that the Windchill Modeler License Server Service is Running on the Server:
1. Click the Start menu, type services, and press the Enter key.
2. Right-click the Windchill Modeler License Server service, and then click Start.
If the Windchill Modeler License Server service is running, its status will be Started.
To Start the Windchill Modeler License Server Service on the Server:
1. Click the Start menu, type services, and press the Enter key.
2. Right-click the Windchill Modeler License Server service, and then click Start.
To Further Diagnose the License Service Connection:
Server checks:
1. On the license server computer, stop the License Manager Service:
a. Click the Start menu, type services, and press the Enter key.
b. Right-click the Windchill Modeler License Server service, and then click Stop.
2. Copy the license file you are using to the C:\flexlm folder. Change the name of the license file in the flexlm folder to license.dat.
3. From a Command Prompt window, run the following commands.
For 64-bit versions of Windows:
cd C:\Program Files (x86)\Windchill Modeler\License Manager
lmgrd -c -app
For 32-bit versions of Windows:
cd C:\Program Files\Windchill Modeler\License Manager
lmgrd -c -app
4. This should use the renamed license file in \flexlm directory and create a log file in that directory named lmgrd.#pid. It will also give you additional verbose information at the Command Prompt.
5. Review the text returned to the Command Prompt window and review the lmgrd log file for any possible issues the license service may have.
Client checks:
1. On the client computer, stop Modeler.
2. Set up the FLEXLM_DIAGNOSTICS environment variable.
Under Windows 10, Windows Server 2016, and Windows Server 2019, from the Control Panel Category view, click the System and Security link, click the System link, and click the Advanced System Settings link. Click the Advanced tab, click Environment Variables, and then click the appropriate New button. In the Variable Name box type FLEXLM_DIAGNOSTICS, in the Variable Value box type 2, and then click OK.
3. Start Modeler.
4. Review the diagnostic output file, which is created in the current startup folder. For Modeler, the current startup folder is usually the Windchill Modeler\Exe folder. The diagnostic output file is named flex<process id>.log.