Integrity Modeler Installation > Appendix 3: Troubleshooting > Problems Experienced When Using the Product > I Cannot Use the Floating License
  
I Cannot Use the Floating License
Start by checking that Modeler is set up to use the floating license.
To Check That You Are Set Up to Use a Floating License:
1. Start License Manager.
To start License Manager under Windows 10:
◦ On the Windows Start menu, click All Apps, click PTC Integrity Modeler, and then click License Manager.
To start License Manager under Windows 8.1 or Windows Server 2012:
◦ On the Windows Apps screen, in the PTC Integrity Modeler group, click License Manager.
To start License Manager under Windows 7 and earlier supported versions of Windows:
◦ On the Windows Start menu, point to All Programs, click PTC Integrity Modeler, and then click License Manager.
2. Click Options.
3. Confirm that the Name of License Server option is selected, and the correct server name is specified in the text box.
4. Close License Manager.
If Modeler cannot connect to the server on which the floating license resides, this problem must be resolved.
For more information, see I cannot connect to the server.
If you can connect to the server, check that the PTC Integrity Modeler License Server service is running on the server.
To Check that the PTC Integrity Modeler License Server Service is Running on the Server:
1. From the Modeler server, open the Control Panel.
2. Open the Services dialog:
◦ Under Windows 10, in the Windows Search the Web and Windows box, type Services, and then press the Enter key.
◦ Under Windows 8.1, Windows 7 or Windows Server 2012, from the Control Panel Category view, click the System and Security link, click the Administrative Tools link, and then double-click the Services entry.
◦ Under Windows Server 2008, from the Control Panel Home view, click the System and Maintenance link, click the Administrative Tools link, and then double-click the Services entry.
3. Right-click the PTC Integrity Modeler License Server service, and then click Start.
If the PTC Integrity Modeler License Server service is running, its status will be Started.
To Start the PTC Integrity Modeler License Server Service on the Server:
1. From the Modeler server, open the Control Panel.
2. Open the Services dialog:
◦ Under Windows 10, in the Windows Search the Web and Windows box, type Services, and then press the Enter key.
◦ Under Windows 8.1, Windows 7 or Windows Server 2012, from the Control Panel Category view, click the System and Security link, click the Administrative Tools link, and then double-click the Services entry.
◦ Under Windows Server 2008, from the Control Panel Home view, click the System and Maintenance link, click the Administrative Tools link, and then double-click the Services entry.
3. Right-click the PTC Integrity Modeler License Server service, and then click Start.
To Further Diagnose the License Service Connection:
Server checks:
1. On the license server computer, stop the License Manager Service:
◦ Under Windows 10, in the Windows Search the Web and Windows box, type Services, and then press the Enter key. Double-click License Manager Service service, and then click Stop.
◦ Under Windows 8.1, Windows 7 or Windows Server 2012, from the Control Panel Category view, click the System and Security link, click the Administrative Tools link, double-click the Services entry, double-click License Manager Service service, and then click Stop.
◦ Under Windows Server 2008, from the Control Panel Home view, click the System and Maintenance link, click the Administrative Tools link, double-click the Services entry, double-click License Manager Service service, and then click Stop.
2. Copy the license file you are using to the C:\flexlm folder. Change the name of the license file in the flexlm folder to license.dat.
3. From a Command Prompt window, run the following commands.
For 64-bit versions of Windows:
cd C:\Program Files (x86)\PTC Integrity Modeler\License Manager
lmgrd -c -app
For 32-bit versions of Windows:
cd C:\Program Files\PTC Integrity Modeler\License Manager
lmgrd -c -app
4. This should use the renamed license file in \flexlm directory and create a log file in that directory named lmgrd.#pid. It will also give you additional verbose information at the Command Prompt.
5. Review the text returned to the Command Prompt window and review the lmgrd log file for any possible issues the license service may have.
Client checks:
1. On the client computer, stop Modeler.
2. Set up the FLEXLM_DIAGNOSTICS environment variable:
◦ Under Windows 10, Windows 8.1, Windows 7 or Windows Server 2012, from the Control Panel Category view, click the System and Security link, click the System link, and click the Advanced System Settings link. Click the Advanced tab, click Environment Variables, and then click the appropriate New button. In the Variable Name box type FLEXLM_DIAGNOSTICS, in the Variable Value box type 2, and then click OK.
◦ Under Windows Server 2008, from the Control Panel Home view, click the System and Maintenance link, click the System link, and then click the Advanced System Settings link. Click the Advanced tab, click Environment Variables, and then click the appropriate New button. In the Variable Name box type FLEXLM_DIAGNOSTICS, in the Variable Value box type 2, and then click OK.
3. Start Modeler.
4. Review the diagnostic output file, which is created in the current startup folder. For Modeler, the current startup folder is usually the PTC Integrity Modeler\Exe folder. The diagnostic output file is named flex<process id>.log.