Before beginning installation
When logging in to Microsoft Windows, some organizations use Microsoft Entra ID instead of the classic Active Directory. While installing Modeler, the installer detects the type of login method used and accordingly modifies the installation process.
For Entra-based logins
Before you begin installation, you must ensure that your IT department has already created an application ID (client ID) for PTC Modeler. You must ensure that the Environment Variables are already configured with the following values:
• PTC_MODELER_ENTRA_CLIENT_ID
• PTC_MODELER_ENTRA_TENANT_ID
Alternatively, you can automate the install process by adding the following lines into a .bat file to set the variables followed by the command line to install PTC Modeler. For more information on installation PTC Modeler from the command line, see Examples of performing silent install from the command line.
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Ensure that there are no spaces before or after the '=' symbol.
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• SET PTC_MODELER_ENTRA_CLIENT_ID=<CLIENT ID>
• SET PTC_MODELER_ENTRA_TENANT_ID=<TENANT ID>
During installation of PTC Modeler, you may come across multiple browser based or embedded sign-in windows to allow the installer provide access to SQL (for database.windows.net). The multiple instances of signing in are required as different installation steps use different tools. During installation your must perform the following:
• You must complete each sign-in process with the credentials provided to you by your organization’s IT department.
• When prompted, you must use your work account (for example, [email protected]).
• Do not cancel the installation at any point unless it is absolutely necessary.
• If any installation step fails, note the time of failure and send the installer log (located in your %TEMP% folder with the name PTCModeler_MSI_*.log) to your organization’s IT department.