Installation > Appendix 3: Troubleshooting > Problems Experienced When Installing the Software
Problems Experienced When Installing the Software
This section covers problems that occur during the installation process.
The installation log file is named PTCModeler_MSI_<version number>.log and is generated to your Windows temp folder. To view the content of your Windows temp folder in Windows Explorer, in the Address box type %temp%, and then press the Enter key.
The following table documents known issues that can affect the installation process.
Problem
Solution
Installation closed with local administrator rights required message.
There was not enough disk space to complete the installation.
See the Modeler Release Notes for information about how much disk space is required for the installation type you performed.
Installation stopped before copying all the files to the computer.
This problem can be caused by virus checkers. See Disabling virus checkers during installation.
Installation prompted me for information about Microsoft Word and I do not have it installed.
The Publisher add-in creates Microsoft Word documents. If Microsoft Word is not installed we recommend that you do not install the Publisher add-in.
database is already mapped message.
You are reinstalling Modeler, and the database has been previously installed. You may want to install the database again as it may contain updated models.
Run-time error message.
Check that virus checkers are disabled, close any applications that are running, and then repeat the installation.
Database not installed message.
On an upgrade, this can be caused by the user not being a Database Administrator. If this is the case, set up the user as a Database Administrator and repeat the installation.
If the problem you experienced is not covered in the previous table, we recommend that you confirm that your installation environment is set up correctly, and then repeat the installation. For more information see:
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