Troubleshooting
The software and the license functionality is based on a trust relationship. Certain changes in the environment can create a breach of trust that can invalidate the license. In the View Licenses dialog, a status of "Broken" under the Status column also provides a possible reason. For each reason type, some possible causes and solutions are outlined below.
Note: All licenses with a status of “Broken” must be repaired before new licenses can be activated or existing licenses can be transferred.Clock Windback
Possible Cause:
• The system time has been rolled back in an attempt to extend the use of a time-based license.
Solutions:
• Correct the system time.
• Reactivate the license if it was initially activated with an incorrect time.
Binding
Possible Causes:
• The license has been moved to another computer.
• Substantial hardware change has been detected and the license can no longer be trusted.
• The virtual machine was reverted to a snapshot.
Solutions:
• Contact Technical Support before reactivating the license.
• Reactivate the license with an Emergency ID and contact Technical Support within the seven (7) days.
Anchoring
Possible Causes:
• The license has been manually restored after being transferred from the current computer.
• Third-party software has overwritten the data used to maintain the trust with the license.
Solution:
