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Technical Support
Contact PTC Technical Support via the PTC website, phone, fax, or email if you encounter problems using your product or the product documentation.
For complete details, refer to Contacting Technical Support in the PTC Customer Support Guide. To access the guide, navigate to http://support.ptc.com/support, and then click Customer Support Guide.
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That URL also provides a search facility for technical documentation of particular interest. To access this search facility, enter your search criteria in the Search our Knowledge field.
You must have a Service Contract Number (SCN) before you can receive technical support. If you do not have an SCN, contact PTC Maintenance Department using the instructions found in your PTC Customer Support Guide under Contacting Your Maintenance Support Representative.