Contact PTC Technical Support via the PTC website, phone, fax, or e-mail if you encounter problems using your software. You can log a new case or track an existing case or SPR (Software Performance Report) using the PTC webpage at www.ptc.com/en/support.

You must have a Service Contract Number (SCN) before you can receive technical support. If you do not have a SCN, contact PTC License Management using the instructions in the Customer Service Guide. This guide is on the PTC webpage at www.ptc.com/en/support/csguide.