See www.ptc.com/support/index.htm for a wealth of how-to information for new and experienced users, including order and license support. The Customer Support Guide provides online tools and other support services. You can search the Knowledge Base of over 14,000 technical documents or download reference documents, including the Read This First.

Customer Support Guide and Contact Support are available at the My eSupport page. For information on FlexNet Publisher diagnostic environment variables, consult the FlexNet Publisher License Administration Guide.