Prerequisites for Installing AEM
Before you begin the installation of AEM Server, verify that the media contains the required files and ensure that your server meets system requirements.
Required Files
• Adobe-Experience-Manager-64-PTC.zip—This ZIP file contains the AEM installation media. This ZIP file includes the following items:
◦ Adobe_Acrobat_DC
◦ AEM_Server_install
◦ Adobe_Experience_Manager_Installation_Guide_for_Creo_en.pdf
• The AEM_Server_install contains the following files:
◦ merge_modules
◦ server
◦ third_party
◦ P24 Digital Cert_SO_425184797_1005893-64.pfx
◦ run_windows_installer.bat
• AEM6-ReaderExtensions-license.pdf—Required only for customers who have purchased the PDF Review Client option. This PDF file contains the password for the PFX file referred to later in this guide. It is available for download from the Software Update Site alongside the AEM installation media.
System Requirements
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• Make sure that you have a server not used by Windchill on which to install AEM Server.
• It is important that you install and activate these programs in the following order:
1. Windows Server
2. Microsoft Office products (Excel, Word, PowerPoint, Project, Publisher, Visio)
3. Adobe Acrobat Pro DC (supplied)
• The complete platform support list is provided at this location. PTC supports only Windows Server 2016 operating system.
• User Account Control (UAC) needs to be disabled before starting the AEM installation process.
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1. First install Microsoft Windows Server 2016 (Standard or Enterprise edition) on a server operating system with at least 4.00 GB of physical RAM.
2. Install and activate Microsoft Office including Asian font support if necessary.
AEM6.4 only supports Microsoft Office 2016, Microsoft Project 2016 and Microsoft Visio 2016. In all cases only the 32-bit version is supported.
To activate the Microsoft Office products, open each of them at least once as the Windows account that will run the PDF Generation service and complete the Microsoft Software Activation procedure.
After installing and activating the Microsoft Office tools, install and activate Adobe Acrobat Pro DC (supplied).
3. If you have Adobe LiveCycle or an earlier release of Adobe Experience Manager installed on your server, uninstall it from the Control Panel > Programs and Features and remove the installation directory completely before you continue.
4. Install, activate, and license the supplied Adobe Acrobat Pro DC (including Asian font support if necessary). To install the program, as an administrator run \Adobe_Acrobat_DC\Setup.exe (not the msi file, but the executable file) from the AEM installation media. Open Acrobat at least once from C:\Program Files(x86)\Adobe\Acrobat<version>\Acrobat\Acrobat.exe to accept the Adobe License Agreement. Dismiss any welcome dialog.
5. Under > , select Updater, and then clear Automatic Updates to only trigger updates manually from > . This prevents potential update failures due to process conflicts that may follow an active production configuration.
6. From an Administrator Command Prompt, type the following command:
mkdir C:\Windows\SysWOW64\config\systemprofile\Desktop
This is required on Windows Server 2016 to allow the Microsoft Office automation execution when invoked as a Windows Service by PDFGen.
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Before you start the AEM installation, ensure that you meet the following conditions:
• Verify that all users that you will register on the Admin user credentials for native PDF conversions page have completed this Microsoft Software Activation procedure. See step 1 in the section Completing the AEM Installation.
• If a previous version of Adobe Acrobat is installed on the server, remove it before installing this version.
• Launch Adobe Acrobat using Setup.exe only to install the valid Adobe Acrobat Pro DC license key.
• Install the Adobe Acrobat Pro DC only from the AEM installation media.
• Ensure that Automatic Updates is disabled, as described in #5 above.
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The next sections provide the steps for installing and configuring AEM to the specifications for Creo View Adapter for PDF.
