System Prerequisites
This section describes the prerequisites for hardware, operating systems, graphics cards, and software.
Hardware and Operating System Requirements
Because you can view files with widely varying size and complexity, the hardware requirements partly depend on the type and size of files. Hardware drivers not updated by the manufacturer in the last four years may not meet the needs of Creo View (see CS254885 for more information).
The minimum requirements are sufficient for small-sized or average-sized files. For optimum performance, meet these recommended specifications:
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Item
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Minimum Requirement
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Recommended Specification
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Random access memory (RAM)
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2 GB
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3 GB to 8 GB
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Central processing unit (CPU) or Core
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Single-core, 1-GHz x86
Intel compatible
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Dual-core or greater, 2-GHz x86
64-bit
Intel compatible
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Disk space
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1.2 GB for a 64-bit platform
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2 GB for the installation
Additional disk space for data
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Operating system
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Windows 10
Red Hat Enterprise Linux 7 amd64
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Windows 10 64-bit
Red Hat Enterprise Linux 7 or 8 amd64
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The
Platform Support page contains information on requirements for hardware, graphics drivers, and operating systems for PTC products, including
Creo View.
Graphics Requirements
You must have OpenGL library version 1.1 or later installed on your machine. Make sure you have the latest drivers for your graphics hardware. You can download the latest drivers from the manufacturer’s website.
The graphics requirements depend on the size and complexity of your data sets. If you plan to view and manipulate large or complex CAD files, check PTC’s list of supported hardware for a list of appropriate graphics cards at Platform Support.Applying special configurations to your graphics card is not recommended.
Platform-specific Requirements
Creo View supports Windows and Linux x64. For Windows, you must have administrative privileges to install Creo View. These are the prerequisites for all Red Hat Enterprise Linux releases:
• OpenMotif runtime libraries (“openmotif” package) must be installed on the system using your operating system’s package manager. For example, yum.
• You must have the latest proprietary graphics drivers from your graphics card vendor. Your operating system’s graphics drivers are not sufficient.
For Red Hat Enterprise Linux, you must also meet these prerequisites:
• 75–dpi and 100–dpi fonts (“xorg-x11-fonts-75dpi” package and “xorg-x11-fonts-ISO8859-1-75dpi” package")
• 2.96-Redhat compatibility standard C++ libraries (“compat-libstdc++-296” package, “libstdc++” package, and “libstdc++.i686” package)
Software Requirements and Helper Applications
For Windows installations, all of the software requirements are automatically met when you install from one of these locations:
• Software package
• Windchill Software Downloads page
• CreoView_64.exe executable file
If you install the application as an administrator directly from the MSI file, the software prerequisites are not automatically met. See
Deploying Creo View and Customizing the Installation for more information.
Microsoft C++ Runtimes are required for installing and running Creo View. The required C++ runtimes are shipped with Creo View and installed automatically if needed. If you already have C++ Runtime, the installation is not modified.
Microsoft Edge WebView2 Runtime is required for authenticating to Windchill and native PDF viewing. The required runtime is shipped with Creo View and is installed automatically if needed. If you already installed the Microsoft Edge WebView2 Runtime and it is up-to-date, the installation is not modified.
Other helper applications are shipped and automatically installed with Creo View:
• Creo View Files Tools—Used for transforming or optimizing Creo View data.
• Creo View ECAD Adapters—Required for natively viewing the supported ECAD file formats.
Creo View ECAD Adapters is installed automatically only with the software package installer. See
Installers for Creo View for more information.
• pview_batch.exe tool—Useful for scripting or troubleshooting.
Browser Support Requirements
You may have to set special options for your Web browser when you are performing the installation from the web. For more information, see
Performing an Installation from the Web.
Adobe Version Verification
The PDF documents are opened using the native viewer by default.
If you attempt to open a PDF document using Adobe Acrobat instead of the native viewer, but it does not open, perform the following steps:
1. Ensure that a supported version of Adobe Acrobat or Reader is installed. If both Adobe Acrobat and Reader are installed, ensure that both are supported versions. Look for the latest
Creo View Clients and Toolkits Software Matrix for detailed version information.
2. If a supported version of Adobe Acrobat or Reader is already installed, check that the Windows Registry software InstallPath values for Adobe Acrobat or Reader, located under the HKEY_LOCAL_MACHINE key, point to valid installation directories.
3. If the Windows Registry is correct, uninstall and reinstall Adobe Acrobat or Reader (or both, if both are installed), and then uninstall and reinstall Creo View.
For more details, refer to Technical Support article
CS235004.