Setting Variables and Installing Tools for Troubleshooting
The Creo Illustrate installation includes software for troubleshooting. Install the software and set troubleshooting environment variables as follows.
Installing Debug Symbols
Debug Symbols is a bundle of files for troubleshooting Creo Illustrate.If Creo Illustrate crashes, the detailed information is gathered by the configured trace file instead of by the Windows default mechanism. Instructions for installing Debug Symbols follow.
1. Navigate to <installer_directory>\debug_symbols.
2. Double-click the installer for your platform: CreoView_Client_Debug_Symbols_64.exe.
The Debug Symbols Setup dialog box opens to the PTC Customer Agreement page.
3. Read the Terms and Conditions, and then select I accept the terms in the License Agreement.
4. Click Install. Debug Symbols is installed.
5. To read additional instructions required to start using Debug Symbols, select View the Creo View Debug Symbols usage instructions.
6. Click Finish.
You must set the corresponding environment variable to activate Debug Symbols. See the next section, Using Variables in Troubleshooting.
Using Variables in Troubleshooting
To aid in troubleshooting the runtime of Creo Illustrate, use these environment variables:
• PVIEW_PROC_TRACE=<full or relative file path>\pvtrace.log—Generates a unique log file for each Creo Illustrate process running. The log file saved to the path you set is called pvtrace_<process number>.log.
• PVIEW_CATCH_EXCEPTIONS=1—Works with Debug Symbols to gather troubleshooting information. The information is stored in the trace file defined immediately above. When you install Debug Symbols, you must set this variable.