Concepts and definitions > Handling a deadlock situation
Handling a deadlock situation
Deadlock is a situation in which two computer programs that share the same resource, prevent each other from accessing the resource. This causes both the programs to cease and neither of the programs is ever executed.
Creo Elements/Direct Model Manager and the Java server processes check for deadlocks and stop the affected programs. Creo Elements/Direct Model Manager records the deadlock situation in a log file called mm_deadlock_XXXXXX.log (where XXXXX is a randomly-generated number) in the %TEMP% directory.
The Java server processes record the deadlock situation in a log file called <ServiceName>_deadlock.log in the logging directory for the Java Services.
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If you encounter a deadlock situation, please visit the Creo Elements/Direct Support Center at http://www.ptc.com/support/cocreate.htm and report the issue together with the created log files.
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