Administrator FAQ
Creo Elements/Direct Model Manager Administrator FAQ
• What components are installed with the Creo Elements/Direct Manager Server Express Install?
◦ Microsoft SQL Server 2005 Express (if any edition of Microsoft SQL Server 2005 or Oracle 10g is not already installed).
◦ Database Server.
◦ File Server.
◦ Manager Services. Includes event processing for Administrator deployment and subscription notifications; a Manager Services API to access data; enables the File Server to provide HTTP access to files. Includes the Job Spooler Server.
The installation from the DVD will install the server side components. This process is done once and takes 20-40 minutes to complete. Once completed, the user will download the Model Manager client from the Software Distribution Server. The Model Manager download takes 2-3 minutes to complete.
◦ Software Distribution Server. Includes Apache web server to provide access to download the Model Manager client and lightweight format viewers.
• What additional files do I need if I'm restoring a database from a backup?
Your regular server file system backups include xml files that match the version of the database. These xml files contain information on any customizations made to the database, such as assigning Data Dictionaries or Number Generators. If you do not restore these files, existing xml files may be out of sync with the database. Restore the following files on the server:
<Creo Elements/Direct Manager Server Install Location>\config\*.xml
<Creo Elements/Direct Manager Server Install Location>\WebServicesServer\*.xml
• How do I clear the event records in my MM_QUEUE?
If you are not using Event Notification, event records may accumulate in the MM_QUEUE. You can avoid this record accumulation by running the Manager Services with e-mail notification configured, or by disabling Event Notification.
If you disable Event Notification,
◦ Clients no longer support Subscriptions.
◦ Administration clients no longer support deployment-dependent functionality.
For instructions, see the Customization Guide.
• How many concurrent users does the Database Server support?
The standard Creo Elements/Direct Manager Server Database Server installation may not support more than approximately 120 concurrent users. When there are too many users trying to contact the database, they may receive "Failure in communication to server" errors. For more information, see the Additional Installation Information.
• How can I see the status of the File Server or Database Server?
You access the status pages from the Windows Start menu on the File Server or Database Server computer.
◦ > > > > >
◦ > > > > >
◦ Where are database log files created?
The database log files are written to a temporary directory on the Database Server computer as soon as you enable database logging. The log files are written to the directory named by the following environment variables (listed in order of evaluation). The log files are written to the system TEMP directory, not a user's TEMP directory.
a. TMPDIR
b. TEMP
c. TMP
▪ Windows Database Server:
To find the system environment variables on Windows (including the name of the TEMP directory):
a. Right-click My Computer and click Properties.
b. Click the Advanced tab, then click Environment Variables.
c. The system variable resulting from evaluating the above list contains the location of the system temp area.
▪ HP-UX Database Server:
To find the system environment variables on HP-UX, check the medmgr environment variables (according to the same order of evaluation listed above).
The database log file name will be the client session number with the file extension .log. For example, 47b0cf13023668.log.