Example 6: Recurring Escalation for Missed Deadlines
This example demonstrates a recurring escalation that sends alerts to the issue's assignees, supervisors and the project administrator, if the issue is not completed within eight hours after the scheduled end date. The alert repeats every eight hours until the item is completed or closed.
Figure: Escalation Alert Every 8 Hours Schematic
The escalation group predicate Open Issues should select issues with Status not {Resolved, Closed}.
The escalation group defines two rules:
Figure: Escalation Rule for 8 Hour Interval Alerts
The first rule defines the initial escalation that must be bound to an issue field. The second rule defines the escalation repetition interval.
Limit and actions of initial escalation and repetitions can be different the repetition Limit or Offset must be at least 60 seconds.
There can be only one after last escalation rule per escalation group, and this must be the last one and should not be the first or only rule.
Here is the resulting overview for all example escalation rules:
Figure: Overview of All Escalation Examples' Rules
These examples are provided to demonstrate the different aspects of escalation management. These examples are not intended as a template for rules to be used in production systems.