Example 3: Send Notification if Issue is Still Unconfirmed After 8 Hours
In this example, if the issue is not clarified within 8 hours of working time, send a reminder to the Submitter, Assignees and Supervisors.
Figure: Issue Clarification Escalation Schematic
We create a new escalation group Unconfirmed issues for this example (the predicate is straight forward and not shown here):
Figure: Escalation Group Unconfirmed Issues
This defines a one shot reminder. Let us discuss how to create a recurring reminder later on.