Example 1: Send Notification One Hour after Issue Submission
To arrange for a notification email to be sent one hour after an issue has been submitted, you can define the following predicate (issue filter) and select the notification recipients.
The escalation rule to be applied would be: New issues must be verified within 1 hour after submission, otherwise automatically execute a state transition to Status Unconfirmed and send an alert to the Project Admin(s) via email first.
Create a predicate for New issues, by clicking the view context menu selector in the right side of the header in the tracker item list page and selecting New View menu point. The selected Status is unset or New.
Figure: Tracker Bug New View
Figure: Escalation Schematic of New Issue Verification
You should go back to the tracker Configuration page to set the escalation rules of this tracker view, click Add on the Escalation tab.
Figure: Add new escalation rules to tracker view, Example 1
Figure: Escalation Form Example 1, Verification
You could also choose to alert the users assigned to or supervising the issue, but they will automatically receive a notification about the state transition to Unconfirmed, so this is not necessary here.
If no state transition is associated with an escalation level, you should always consider notifying the assignees and supervisors.
Via the Only to Members checkbox, you can further control whether only direct project members receive the notification/alert mails, or also indirect members (members of groups linked to project roles).
The offset of the escalation due date from the issue anchor date need not necessarily be a constant value as in our example (1 hour after Submitted at).
You can also define the offset via a formula or expression in the Limit field (using the same syntax as described in the Computed Tracker Item section, above).
For example: To define, that high and highest priority issues must be verified within 1 hour, others within 4 hours, you could define the Limit as: (priority == 1 or priority == 2) ? 1 : 4
If you do not specify a Limit/Offset, the offset will be implicitly 0, so the escalation date is the same as the anchor date. If you do not specify a Limit/Offset Unit, the offset will be implicitly in hours.
If not only the escalation Limit, but also other escalation settings (number of escalation levels, actions, etc.) depend on issue attributes, you must define multiple escalation groups and include the criteria in the group predicate.