Troubleshooting (before 20.11-LTS)
If the Math plugin does not render the formulas correctly, check the following:
• Did you restart Codebeamer after installation?
• Open the $CB_HOME/tomcat/logs/cb.txt log file and look for "MathPlugin" logs. If there is any error during the execution of the external programs above, there should be some kind of hint about that. Note: you may see some warnings during latext-processing, but that is typically not a problem.
• If all 3 packages are installed properly, test their versions by executing these commands:
latex --version
MiKTeX-pdfTeX 2.9.7029 (1.40.20)
Copyright (C) 1982 D. E. Knuth, (C) 1996-2006 Han The Thanh
TeX is a trademark of the American Mathematical Society.
Copyright (C) 1982 D. E. Knuth, (C) 1996-2006 Han The Thanh
TeX is a trademark of the American Mathematical Society.
dvips -v
This is dvips(k) 5.991 Copyright 2011 Radical Eye Software (www.radicaleye.com)
convert --version
Version: ImageMagick 6.7.6-1 2012-03-14 Q16 http://www.imagemagick.org
Copyright: Copyright (C) 1999-2012 ImageMagick Studio LLC
Features: OpenMP
Copyright: Copyright (C) 1999-2012 ImageMagick Studio LLC
Features: OpenMP
• Check if all programs are adequately configured on the path. On Windows the paths should be configured in the tomcat\webapps\cb\config\path.txt mentioned above, on Linux these commands should be on the system path. If everything looks fine, you can also try to put the applications' directories on Windows too.
• If you see an error on Windows such as: "Invalid Parameter - 120" in the log files, that means that the wrong convert.exe has been picked up by the system
. Correct that by adding ImageMagick's path to path.txt.
. Correct that by adding ImageMagick's path to path.txt.