Frequently Asked Questions
Question
Is a filtered import possible with the current interface?
Answer
No. All issues of the selected type in the JIRA project will be imported and all (top-level) items in the Codebeamer tracker will be exported. There are currently no plans to support such a filtered synchronization.
Question
Is importing one JIRA element into several trackers (in different Codebeamer projects) allowed?
Answer
No. You can associate one JIRA project/issuetype with exactly one Codebeamer tracker at any time.
Once associated, you can only re-assign a JIRA project/issuetype to a different tracker after removing the JIRA synchronization from the previously assigned project/tracker.
The reason for this is issue links:
• If you import a JIRA issue that has links to JIRA issues of other types or in other projects, then Codebeamer will check if the referenced issues have already been imported, and if yes,
◦ Will create appropriate tracker item associations between the imported items and the previously imported referenced items.
• If we would allow to import the same JIRA issues multiple times into different trackers, then the mapping of referenced JIRA issues to imported Codebeamer tracker item would become ambiguous!
Question
What happens if a Codebeamer tracker item is deleted which is synchronized with a JIRA issue?
Answer
The tracker item still exists, only in trash. The JIRA synchronization will continue importing relevant modifications of the associated JIRA issue to the tracker item in trash. So, when the tracker item gets eventually restored later, it will still be in sync with the JIRA issue.
Question
What happens if an issue is deleted in JIRA which is synchronized with Codebeamer?
Answer
JIRA issues are deleted physically, so there is no trace left of them. Upon a subsequent import, Codebeamer will not get any hint about the issue deletion so the Codebeamer tracker item will persist.
Only when Codebeamer tries to synchronize changes made in Codebeamer back to JIRA, it will detect, that the target JIRA issue does not exist anymore. Only in this case:
• The JIRA synchronization status of the tracker item will be cleared (including the JIRA Key).
• To prevent future synchronization attempts for this item that are doomed to fail: The JIRA ID of the item will be set to 0 (zero).
Question
What happens if a JIRA project is deleted where issue types are synchronized with Codebeamer?
Answer
The next JIRA synchronization of all Codebeamer trackers associated with issue types in the deleted JIRA project will fail. If this was an automatic/periodic synchronization, any further synchronizations for this tracker will be cancelled. A tracker administrator has to decide how to continue but basically the only thing (s)he can do is to remove the synchronization with the deleted JIRA project.