Installation Guide > License Information > Requesting Licenses
Requesting Licenses
Read the Licensing chapter in the PTC Customer Support Guide before you start configuring Arbortext licenses. The general instructions in that chapter will prepare you for the licensing instructions that follow.
Also, be sure you’ve read Licensing Options for Arbortext Software.
On the PTC support site, the licensing web tool steps you through the process of configuring your software to your hardware. You need a PTC.com web account login, your Customer Number, and your Host ID code unique to the computer. You can get the Host ID:
• the first time you run the Arbortext software, if it can’t obtain a license. The Licensing Error dialog box will prompt for license source information and provide the Host ID for the system.
• by running cpu_id.exe from a Windows command prompt (available from the flexlm directory in the download zip file).
• by going to the following web page on the PTC Support site for instructions:
It’s possible that your system administrator has deployed the licensing information to your computer (which is stored in the PTC_D_LICENSE_FILE environment variable), and you may never be prompted for license information unless you encounter a problem. Refer to Windows Installation Alternatives for more information.
You will use the My PTC Assistant Page to request Arbortext software licenses for your hardware.
1. Go to the My PTC Assistant page at PTC | My PTC Assistant.
2. From the License Management menu, select License Key Request.
3. In the Description field, enter the license generation details required for your product. To see the required license generation details, refer to article CS350231. For Codebeamer licences, use the link provided for Codebeamer-specific instructions.
4. Click Submit.
5. Select PTC Arbortext Editor as the product.
6. Select the severity.
7. In the text field, provide your Arbortext Editor version and specify whether you require a locked or a floating license.
◦ Locked license: A license file that is bound to the computer where Arbortext Editor is installed.
◦ Floating license: A license for a license server to which Arbortext Editor will connect.
8. Click Next.
9. Enter your contact information.
10. Click Open a case.
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