The PTC eSupport portal provides resources and tools to support your Arbortext implementation:

If you encounter problems using this product, contact PTC Technical Support. For complete details, see “Opening a Case” on the Processes tab of the PTC Customer Support Guide:

You must have a Service Contract Number (SCN) before you can receive technical support. If you do not know your SCN, see “Preparing to contact TS” on the Processes tab of the PTC Customer Support Guide for information about how to locate it.