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Contacting PTC Technical Support
Contact PTC Technical Support using the Opening a Case link from the PTC Customer Support Guide:
www.ptc.com/en/support/csguide/Processes
You must have a Service Contract Number (SCN) before you can receive technical support. If you do not know your SCN, see the Preparing to contact TS link from the PTC Customer Support Guide for information to help you locate it.
www.ptc.com/en/support/
License Management support for Arbortext products is available from PTC. You can contact License Management for Arbortext products the following ways:
• Visit the PTC Support site at: www.ptc.com/en/support/. Select Manage Licenses for assistance.
• Call PTC Customer Care at one of the numbers listed on the web page support.ptc.com/appserver/support/account/contact_customer_care.jsp.
The information you provide when you contact PTC Technical Support is of tremendous importance in resolving your problems. The questions listed below help provide the information we need in order to do efficient investigation and analysis. Please answer all of the questions before you contact us. This will save time and ensure that you get the most complete and accurate responses to your inquiry.