You can retrieve a zip archive of application, document type, custom directory, enviroment, preferences, cache, and configuration information affecting the Arbortext PE sub-processes. This action is available from the Application Save link on the Arbortext Publishing Engine index page. You can also run Tools > Save Application on the Arbortext Editor client requesting publishing processing from Arbortext Publishing Engine. Use these methods to retrieve the set of information that the PTC technical support staff would need to help troubleshoot a problem you have reported.

You can retrieve a zip archive of everything in the application save archive plus server environment and publishing information from the Arbortext PE server. This action is available from the All Available Information link on the Arbortext Publishing Engine index page. Use All Available Information to retrieve a larger set of information that the PTC technical support staff would need to help troubleshoot a problem you have reported.