Installing Arbortext Publishing Engine > Arbortext Publishing Engine Licensing > Requesting Licenses
  
Requesting Licenses
Read the License Management chapter in your PTC Customer Service Guide before you start configuring an PTC Arbortext license. The general instructions in that chapter will prepare you for the licensing instructions that follow.
On the PTC Support web site, the licensing web tool steps you through the process of configuring your software to your hardware. You need a PTC.com web account login, your Customer Number, and your Host ID code unique to the computer. You can get the Host ID:
• by running cpu_id.exe from a Windows command prompt (available from the flexlm directory in the download zip file).
• the first time you run Arbortext software, if it can’t obtain a license. The Licensing Error dialog box will prompt for license source information and provide the Host ID for the system.
• by going to the following web page on the PTC support site for instructions:
http://www.ptc.com/appserver/wcms/standards/freefull_cskdb.jsp?im_dbkey=90575&icg_dbkey=900
It’s possible that a license administrator has deployed the licensing information to your Arbortext PE server. Information on the node-locked license file is stored in the PTC_D_LICENSE_FILE Environment Variable. You may never be prompted for license information unless you encounter a problem.
You will use the PTC License Landing Page to configure a license for your Arbortext PE server:
1. Go to the PTC support page at support.ptc.com.
2. Choose Arbortext.
3. Choose Arbortext License Support and log in to your PTC account when prompted. You will need your login name, password, and Customer Number.
4. Choose your Product Family from the list.
5. Choose the Version from the list. The Hardware Selection is then displayed.
6. Enter the PTC Host Id (available by following the directions at the beginning of this section). If your computer is already in the system, you can Browse for it.
Enter the name for your computer in the Host/Triad Name.
The PTC Host Id and Host/Triad Name identify the Arbortext PE server computer.
Click Continue.
7. If the Host ID is not in the PTC licensing system, you will be asked to enter an installation address and contact that will be associated with the Host ID.
8. Confirm the combination of Arbortext Publishing Engine and hardware for your license. Then click Get License. You will get a call number for confirmation of the request.
The license transaction is processed and the license file will be emailed to you, usually within 10 minutes.