If you are troubleshooting a custom application in consultation with PTC Technical Support, you can save the document, stylesheet, and environment information necessary to reproduce a problem publishing a document. You can run Tools > Save Application on the Arbortext Editor client requesting publishing processing from Arbortext Publishing Engine, or by performing the application save on the server using the Application Save link on the Arbortext Publishing Engine HTML page, available from a URL like the following:

As part of a support call, you may be asked to collect all available information from the server using the All Available Information link on the Arbortext Publishing Engine index page.