Troubleshooting Licensing Issues
Here are some suggestions to assist with common licensing issues you may encounter:
Unable to Obtain a License
PTC Arbortext users must have an active maintenance agreements, a PTC online account and password, and a Host ID to get a license. Go to
www.ptc.com/support to obtain a license. See
Obtaining Licenses for further information.
PTC Arbortext products display a Licensing Error dialog box when they can’t find valid license information. There is a wide variety of reasons that your software can’t obtain a license:
• For node-locked licenses, the error message may report that the path to the license file is not valid. If so, check the location of the license file and correct the path if necessary.
• For floating licenses, the more common error messages may report that the license server is down or that all licenses are in use. If so, wait a few minutes then try again. If the problem persists, contact your system administrator.
License information is stored in the PTC_D_LICENSE_FILE environment variable (see
The PTC_D_LICENSE_FILE Environment Variable for information). If it isn’t defined or its value is incorrect, the
Licensing Error dialog box will prompt you to enter the correct licensing information.
Problems Using a Node-Locked License
Check that you have defined the correct path for your license file. Locate your license file and compare its location with the path specified in the Licensing Error dialog box or the PTC_D_LICENSE_FILE environment variable.
Problems Using Floating Licenses
if you are unable to obtain a floating license from the license server, investigate the following:
• Check that you have the correct port number and server name for the license server (or three consecutive servers if your site is using a triad license server). You may need to contact your system administrator to confirm the correct information.
• Confirm with your system administrator that the license server is running.
• If your site is using a triad license server, and the first license server goes down, licenses might be unavailable for a few minutes until the back up servers start distributing licenses. Wait for a few minutes then restart your PTC Arbortext Layout Developer software. If you still receive the same message, contact your system administrator.
Unable to Renew a Floating License
If your PTC Arbortext Layout Developer session is inactive for a long period of time, the license manager may take back your license based on the FlexNet license server’s TIMEOUT (ALL) configuration setting. If all configured licenses are in use by other users when your resume your session, you will see an error message. The system administrator should review the FLEXnet Licensing End User Guide, which explains the TIMEOUT (ALL) setting, if this becomes a problem.
A similar message might also appear if you are using a system in a remote location and connected to the license server via a VPN or dial-up connection. You may need to re-establish your connection before you can continue to use your PTC Arbortext Layout Developer software.