Obtaining Licenses
Go to the PTC Support site at
www.ptc.com/support to request and configure licenses. Note that the support site might not offer license keys for all possible customer requests. Request assistance on the PTC Support web site, if necessary, regarding any of the following:
• Modification of an existing license key to add new floating licenses to an existing server
• Extension of a temporary license for evaluation
• Generation of licenses for triad server configurations
You can submit a request for assistance on the PTC Support site. Create a new case on the Contact Support page. You can also contact PTC License Management Support by telephone. See
www.ptc.com/olm/contacts for a list of contact numbers.
On the PTC Support site, the licensing web tool steps you through the process of configuring your software to your hardware. You will use the PTC License Landing Page to configure the software licenses.
Refer to
Licensing Prerequisites for information you will need to have to hand.
2. Move to the Arbortext section.
3. Choose Arbortext License Support and log into your PTC account when prompted. You will need your login name, password, and customer number.
4. Choose Arbortext Layout Developer from the Product Family field and the required release from the Version field. The Hardware Selection form appears.
5. Enter your computer’s Host ID in the PTC Host ID field. If your computer is already on the system, you can browse for it.
Enter the name of your computer in the Host/Triad Name field.
The information in the fields should identify one of the following:
◦ A single computer for a node-locked license
◦ A single computer that will be serving floating licenses to end users
◦ A set of three computers (a triad license server) that will be serving floating licenses to end users and providing server redundancy
6. Click Continue.
7. If your Host ID is not in the PTC licensing system, you will be asked to enter an installation address and contact that will be associated with the Host ID.
8. Confirm the combination of software and hardware for your license, then click Get License. You will receive a call number for confirmation of the request.
9. The license transaction is processed and the license pack file will be emailed to you.