Issue
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Log and Dump Files
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Location
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---|---|---|
Application hangs or is not accessible
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Thread dump in multiples for 15 consecutive seconds at an interval of 2-3 seconds.Memory consumption (Heap and RAM).Number of users accessing the PTC Arbortext Content Delivery.Complete log folder. Status of all servers (Core Server, CoreCMIServer, Jboss, LDAP ) on all systems, viewers in case of cluster and split setup.Licenses consumption status using LMtools.exe.
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<InS_Home>\InS_SW\SW\Log\System\Log
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ptc-dump-collector-utility.bat/sh
Collects thread dumps, core dumps, and logs.
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<InS_HOME>\SW
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Modify Java Home Path after PTC Arbortext Content Delivery installation
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File: setup.properties
Property Name: JAVA_HOME
1. Update the JAVA_HOME property value to reflect the Java home path.
2. Restart PTC Arbortext Content Delivery
3. Recreate certificates for new JDK by using the createKeystore.sh or createKeystore.bat file. for more information, see Configuring SSL for the Web Application Server
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<InS_HOME>\InS_SW\SW\Setup.properties
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Configurator issue
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Configurator.LOGACD log
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<InS_Home>\InS_SW\SW\Log\System\Log\Configurator_logs
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Core server and coreCMI server issue
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coreCMIServer.log, coreServer.log
For more information, see Generating Core Dumps from Code
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<InS_Home>\InS_SW\SW\Log\System\Log
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Load balancer issue
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core load balancer logs
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<InS_Home>\InS_SW\SW\Log\System\Log
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Jboss server issue
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server.log
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<InS_Home>\InS_SW\SW\Log\System\Log
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TAL Issues
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On the publisher:
|
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TaskManager Logs for Transform and Load (Both)
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InS_Data\Work\Applications\TaskManager\Work\TaskReport\<TASK_ID>
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Bundles and DCTM (if available)
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Preprocessing files for the TASK_ID
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\InS_Data\Work\Applications\ContentManager\Work\PreProcessing\TAL\TransformationDriver\<TASK_ID>
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Task manager report (On Task Manager Page > Task Monitor)
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UI Issues
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On viewers:
|
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Core server Logs
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<InS_Home>\InS_SW\SW\Log\System\Log
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SCE Logs
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<InS_Home>\InS_SW\SW\Log\System\Log
|
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ACD Logs
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<InS_Home>\InS_SW\SW\Log\System\Log
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server.log/jbossConsole.log
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<InS_Home>\InS_SW\SW\Log\System\Log
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Mentioned in TAL issues (if it is data specific)
|
||
Repository for the specific segment and SHARED segment (from the Titles directory)
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\InS_Data\Data\Titles
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Performance
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Collect logs mentioned above
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As mentioned above (if it is TAL issues/ UI issues)
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