Customizing Feedback Processing
PTC Arbortext Content Delivery provides a generic feedback mechanism out-of-the-box that allows any authenticated user to provide feedback on the system UI and data content. You can customize the feedback form data.
About the Feedback Action
The Reporting action is located in the hamburger menu on the UI.
Selecting the Send Feedback action launches the Provide Feedback form. When feedback is created, an email is sent to one or more email addresses. The email will include the feedback information and a link to the feedback details page.
 | You can configure Feedback Mail Recipient, from Email Notifications in General Settings on the Configurator UI. |
Configuring Access to Feedback
Any user can be given privilege to view all feedback in the system. A user with the View All Feedback privilege will see all feedback in the feedback list page and will be able to view the details for all feedback. The feedback list and the feedback details pages will also show the feedback sender’s name.
See Profiles for instructions on how to create or update an existing profile with the View All Feedback privilege.