Troubleshooting
This topic guides you to troubleshoot and resolve issues that might occur while configuring PTC Arbortext Content Delivery for SSO.
Issue
Description
Reason
Solution/Workaround
Authorization redirection fails.
After providing the login credentials, the user is not getting redirected to the target home screen.
There can be many reasons for this issue, one of the use cases is when the time zones are different. By default, the response skew is set to 300 ms. However, if the CAS and PTC Arbortext Content Delivery servers are in different time zones, the response shared between them could look as if it was a late or early response and could be discarded.
Update the time zones of both the servers to match with each other.
Authorization Credentials are required twice.
After providing the login credentials, the user is asked for credentials again.
Due to the recent change is SameSite cookies policies, your session cookies might be shared across different application. This has been done to enforce more privacy-preserving defaults.
Update the adapter setting in Pinfederate Identity Provider: Adapters > IdpAdapter > IdpAdapter > Session State. Set it to Per Adapter. Click Next and then click Save.
For more debugging information, see Enable debug messages and console logging.